What happens to customers?

Everyone who has an active policy through Quilt will still be covered, and their policies will stay the same. The only difference is that customers will now be serviced directly by the carriers who underwrite their policies.

Quilt renters insurance customers should have received a series of emails notifying them of the service transition, along with instructions for setting up direct billing with their carrier. If you have a renters policy and haven’t yet set up billing, please do so immediately. You’ll find their contact info below.

Florida residents

Security First Insurance
(877) 333-9992
8am-8pm EDT, Monday-Friday

You can also contact Security First Insurance by email at customerservice@securityfirstflorida.com or visit their site at www.securityfirstflorida.com.

All other states

Stillwater Insurance Group
(855) 712-4092
8am-9pm EDT, Monday-Friday/8-3 Saturday

If you’d like more info, you can also contact Stillwater by email at ins@stillwater.com, or visit their site at stillwaterinsurance.com.

If you need to file a claim

Florida residents

Florida residents can start a claim in the SFI mobile app, or by phone 24/7, 365 days a year by calling 1-877-581-4862.


All other states

Customers can start a claim with Stillwater Insurance Group by email at claims@stillwater.com, or by calling 1-800-220-1351.


Thanks for the memories so far! More to come…

We’ve met a lot of great people, done some really good work, and enjoyed every step of the journey so far. And it’s not over – we’ll be back in a few months better than ever.

Have a question?

We’ll still be here. You can reach us by email at info@getquilt.com.